ALRIGHT, I GET WHY A ROCK FELL OUT OF MY RING, WHAT NOW THOUGH?
Easy, if you’re a Diamond Exchange customer, contact us and we’ll take care of everything. We can assist you with arranging to send it back to us to assess the damage. It doesn’t matter if the ring is not covered by warranty, so don’t sweat it. The truth is that most repairs are actually not very expensive and can be done fairly quickly. While we’re at it, we will give the ring a good once over; as mentioned – tighten everything, give it good clean & polish…
BUT I’M NOT A DIAMOND EXCHANGE CUSTOMER.
We recommend you check with the business from whom you bought the jewellery, to see what they advise.
CAN DIAMOND EXCHANGE FIX MY RING?
If you purchased the ring at Diamond Exchange, absolutely! If you are not one of our clients, generally speaking, we cannot, because there are implications around the voiding of warranties and related issues. However, we are open to discussing the potential upgrade of a setting or using the existing stone(s) to create a new ring.
HOW TO PREVENT DIAMONDS FROM FALLING OUT OF YOUR ENGAGEMENT RING.
Prevention is better than cure, the old saying goes. Jewellery is no different. Make a point of having your rings and jewellery serviced regularly. Ideally your jeweller should take a look at your diamond engagement ring once every year.
It helps to make checks yourself at home from time to time. Have a look around the ring, does everything look to be as it should? Hold it up next to your ear and give it a light tap. Is there any unusual tiny rattling? If so, it could mean a stone is loose. If this happens, don’t continue wearing it; keep it contained in a safe vessel and get your jeweller to inspect it.
Use common sense. Take your rings off when you’re doing manual work around the house and garden. If your job involves such tasks, remove your jewellery beforehand. Don’t wear your rings when playing sport or boisterous outdoor activities. Try to protect your jewellery from life’s hard knocks!
At the end of the day, you can be super careful and excellent at prevention, but accidents can still happen, as we all know. Our final car reference (promise!): no matter how cautiously you drive, the chance of a having a ding is always there, no matter what you do.
In other words, having a diamond fall out of your ring is potentially a scenario you may need to contend with at some stage. If or when this happens, you want the firm you purchased your ring from to be there for you. At Diamond Exchange, we take after sales service very seriously and you can count on us.