Customer Care

Returns Policy

So that you are completely happy with your order, at Diamond Exchange we offer a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it for an exchange or a full refund (terms & conditions apply).

Free Shipping

Diamond Exchange offers free shipping anywhere in Australia through Australia Post which is both insured and tracked.

International Shipping

At Diamond Exchange we offer shipping to USA, UK, New Zealand, China and Hong Kong. To receive a quotation for international shipping or enquire about shipping to another country, please contact us at or call 1300 929 888.

Find Your Ring Size

To measure your finger size, you can download the Diamond Exchange ring sizing guide and follow our tips, or contact us at or call 1300 929 888.

Lifetime Guarantee

Diamond Exchange is committed to providing exceptional quality. We offer a free lifetime guarantee against any manufacturing faults.

Certificates & Appraisals

All diamonds over .30ct come with a GIA international certificate and every item purchased from Diamond Exchange is accompanied by an Appraisal for insurance purposes.


If you would like security for your jewellery items that covers accental damage, loss & theft, Diamond Exchange is proud to offer the Q Report Insurance Policy which is backed by internationally renowned Chubb Insurance Company of Australia.

Upgrade Your Diamond

If you would ever like to increase the size or quality of your diamond purchased from Diamond Exchange, we offer an accommodating upgrade policy (terms & conditions apply).

Personalised Consultations

Our diamond consultants and designers will be happy to help you through the whole purchase process making it as easy as possible.

Visit Our Melbourne Showroom

Experience a personal consultation at our beautiful showroom in the heart of Melbourne. make an appointment">Make an appointment today !

Visit Our Sydney Showroom

Enjoy a glass of champagne in our stunning Sydney showroom with our diamond consultants. Contact us to make an appointment .

Contact Us

For any enquiries and to speak to one of our consultants, please contact us at or call 1300 929 888.

Make an appointment

Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

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Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

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