Customer Care

Returns Policy


So that you are completely happy with your order, at Diamond Exchange we offer a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it for an exchange or a full refund (terms & conditions apply).

Free Shipping


Diamond Exchange offers free shipping anywhere in Australia through Australia Post which is both insured and tracked.

International Shipping


At Diamond Exchange we offer shipping to USA, UK, New Zealand, China and Hong Kong. To receive a quotation for international shipping or enquire about shipping to another country, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.

Find Your Ring Size


To measure your finger size, you can download the Diamond Exchange ring sizing guide and follow our tips, or contact us at customercare@diamondexchange.com.au or call 1300 929 888.

Lifetime Guarantee


Diamond Exchange is committed to providing exceptional quality. We offer a free lifetime guarantee against any manufacturing faults.

Certificates & Appraisals


All diamonds over .30ct come with a GIA international certificate and every item purchased from Diamond Exchange is accompanied by an Appraisal for insurance purposes.

Insurance


If you would like security for your jewellery items that covers accental damage, loss & theft, Diamond Exchange is proud to offer the Q Report Insurance Policy which is backed by internationally renowned Chubb Insurance Company of Australia.

Upgrade Your Diamond


If you would ever like to increase the size or quality of your diamond purchased from Diamond Exchange, we offer an accommodating upgrade policy (terms & conditions apply).


Personalised Consultations


Our diamond consultants and designers will be happy to help you through the whole purchase process making it as easy as possible.


Visit Our Melbourne Showroom


Experience a personal consultation at our beautiful showroom in the heart of Melbourne. Make an appointment today !

Visit Our Sydney Showroom


Enjoy a glass of champagne in our stunning Sydney showroom with our diamond consultants. Contact us to make an appointment .

Contact Us


For any enquiries and to speak to one of our consultants, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.

Make An Appointment