Customer Care
Returns Policy
So that you are completely happy with your order, at Diamond Exchange we offer a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it for an exchange or a full refund (terms & conditions apply).
Free Shipping
Diamond Exchange offers free shipping anywhere in Australia through Australia Post which is both insured and tracked.
International Shipping
At Diamond Exchange we offer shipping to USA, UK, New Zealand, China and Hong Kong. To receive a quotation for international shipping or enquire about shipping to another country, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.
Find Your Ring Size
To measure your finger size, you can download the Diamond Exchange ring sizing guide and follow our tips, or contact us at customercare@diamondexchange.com.au or call 1300 929 888.
Lifetime Guarantee
Diamond Exchange is committed to providing exceptional quality. We offer a free lifetime guarantee against any manufacturing faults.
Certificates & Appraisals
All diamonds over .30ct come with a GIA international certificate and every item purchased from Diamond Exchange is accompanied by an Appraisal for insurance purposes.
Insurance
If you would like security for your jewellery items that covers accental damage, loss & theft, Diamond Exchange is proud to offer the Q Report Insurance Policy which is backed by internationally renowned Chubb Insurance Company of Australia.
Upgrade Your Diamond
If you would ever like to increase the size or quality of your diamond purchased from Diamond Exchange, we offer an accommodating upgrade policy (terms & conditions apply).
Personalised Consultations
Our diamond consultants and designers will be happy to help you through the whole purchase process making it as easy as possible.
Visit Our Melbourne Showroom
Experience a personal consultation at our beautiful showroom in the heart of Melbourne. make an appointment">Make an appointment today !
Visit Our Sydney Showroom
Enjoy a glass of champagne in our stunning Sydney showroom with our diamond consultants. Contact us to make an appointment .
Contact Us
For any enquiries and to speak to one of our consultants, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.