30 Day Return Policy

To give you complete confidence, Diamond Exchange offers a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it to us for an exchange or full refund subject to the following terms:

  • The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.

  • The centre diamond must be within our recommended quality range - Colour: D-G, Clarity: VS1-SI1, Cut: Ideal to Excellent, Polish: Excellent (or EX to VG for fancy shapes), Symmetry: Excellent (or EX to VG for fancy shapes), Fluorescence: Nil.

  • The setting has not been customised.

  • The item is returned in its original condition with accompanying certificates.

  • This policy excludes wedding rings.


    If you have any questions, please contact us at customercare@diamondexchange.com.au
    or call 1300 929 888.

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