30 Day Return Policy

To give you complete confidence, Diamond Exchange offers a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it to us for an exchange or full refund subject to the following terms:

  • The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.

  • The centre diamond must be within our recommended quality range - Colour: D-G, Clarity: VS1-SI1, Cut: Ideal to Excellent, Polish: Excellent (or EX to VG for fancy shapes), Symmetry: Excellent (or EX to VG for fancy shapes), Fluorescence: Nil.

  • The setting has not been customised.

  • The item is returned in its original condition with accompanying certificates.

  • This policy excludes loose diamonds and all other rings and jewellery that do not have a centre diamond that fits within our recommended quality range as detailed above.

    If you have any questions, please contact us at customercare@diamondexchange.com.au
    or call 1300 929 888.

Make an appointment

Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

Book An Appointment

Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

Book An Appointment