Free 30 Day Returns

Free 30 Day Return Policy

To give you complete confidence, Diamond Exchange offers a Free 30 Day Return Policy. If for any reason you are dissatisfied with your purchase, you can return it to us for an exchange or full refund subject to the following terms:

• The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.

• The centre diamond must be within our recommended quality range - Colour: D-G, Clarity: VS1-SI1, Cut: Ideal to Excellent, Polish: Excellent (or EX to VG for fancy shapes), Symmetry: Excellent (or EX to VG for fancy shapes), Fluorescence: Nil to Faint

• The setting has not been customised.

• The item is returned in its original condition with accompanying certificates.

This policy excludes loose diamonds and all other rings and jewellery that do not have a centre diamond that fits within our recommended quality range as detailed above.

If you have any questions, please call us or email us.

the DX advantage

Not only do we offer better prices then jewellery retailers, we provide multiple channels, ease of purchase and expert advice, no matter how you shop with us.


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Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

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Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

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