Yes, we have luxurious and stunning showroom in Melbourne and Sydney. Book an appointment online to meet with our DX teams today.

We also offer online consultations for anyone now near a showroom.

No, we do not purchase diamonds and jewellery.

DX offers a 30-Day Return Policy which entitles you a full refund or exchange within 30 days of the shipment. Pleaser review our Policies for more information.

Yes. If you would like to insure your item outside of your home & contents policy, we offer Q Report Insurance. Please visit our Insurance page for more details.

While DX does not offer payment plans, we do offer the ability to place your order with a 50% deposit. Please note, final balance must be paid within 30 days of the initial deposit date. At times and based on the final price of your order, other payment options may be avaialble at checkout, online only.

We offer excellent value for money by providing our diamonds at the lowest possible prices, therefore we are unable to reduce them. Our prices are typically 40% under those of traditional retail jewellers.

We will hold your order for up to 30-days after the order has been received.

Both. DX offers an extensive collection of lab grown and natural diamonds. The full range is available online with over 250,000 stones to choose from.

We do not buy, or exchange, diamonds purchased elsewhere.

This can be done easily online if you know what you are looking for, or give us a call and we'll help you find the perfect loose diamond.

Since every diamond is purchased specifically for each customer, we do not stock diamonds for viewing. We do however, offer 360 degree videos and certification details of all the Natural and Lab Grown diamonds available to shop.

Yes. All of our diamonds over 0.30ct come with GIA or IGI Certificates and are laser inscribed for identification purposes.

Unfortunately not, as all of our rings are specifically crafted to fit diamonds purchased through DX Diamonds.

Yes, the team at DX are able to help you source coloured and fancy coloured diamonds as well as a range of different gemstones. All diamonds and gemstones are available in Natural or Lab Grown source of origin.

Yes. All diamonds sold by DX are conflict free and ethically sourced, complying with The Kimberley Process, and we are proud members of the Jewellery Association of Australia.

Yes. Although we offer over 150,000 loose Natural and Lab Grown diamonds, if you cannot find what you are looking for, please be in touch.

Yes. Please see our Upgrade Your Diamond Policy for further details.

Yes. DX offers an extensive collection of lab grown diamonds that share the same physical characteristics as our natural diamonds but are a cost-effective alternative.

Lab grown diamonds are the same as natural diamonds in that they vary in cut, colour and clarity. At DX, we offer high quality options for both lab and natural diamonds.

Yes. All DX lab grown diamonds weighing over .30ct are independently certified by IGI International Gemological Institute) and are laser inscribed with the identification number that appears on the laboratory certificate.

If you choose a lab grown diamond as the centre stone for your engagement ring, the accent diamonds in the setting will also be lab grown.

You certainly can. If you are unable to find your perfect ring among our Collections, we can make one specially for you. For further details please see Custom Design Rings.

No problem. All of our settings can be customised to accommodate any diamond shape. Book an appointment to chat to our diamond and setting experts to create your custom piece.

Yes, our pendants all come with a 45cm trace link chains adjustable to a 42cm length which will match the metal of your pendant.

Sure. We can modify any of our designs. Book an appointment and speak to our diamond and setting experts today.

All DX products are made to order, and because ever setting is as unique as it's wearer, the order is made, just for you. Browse our range of Ready To Ship products that come with DX Recommended qualities to help your checkout process along.

Yes, we offer one complimentary resizing for our standard ring styles, as long as the resizing is complete within 90 days of shipment. Custom, modified, and engraved rings are subject to resize fees. Outside of the 90 day complimentary resize period, rings can be resized for a fee when within our jeweller’s recommended sizing range.

No, because the ring is considered custom, there is a fee to resize engraved rings.

No, because the ring is considered custom, there is a fee to resize modified rings.

Yes. We will ship the ring back to the client anywhere in Australia for free.

At DX we ofer a range of payment methods available online, and as presented at checkout. This may vary person to person and based on the value of your final order. You can also speak to us in store or over the phone to arrange payment via by credit card or direct bank transfer.

Please click to view more details on the Australian Customs Tourist Refund Scheme.

All order include GST and a full GST invoice can be provided. If you are taking your purchase out of Australia within 60 days of purchase, you are entitled to claim the GST back.

Yes, and as an international customer, you will be exempt from paying our local Goods and Services Tax.

Please book an appointment online to discuss and finalise your order and final payment and shipping details for international orders.

Please allow up to 5 weeks for the delivery of your order. If you have a specific date you need your order delivered by, please contact us before placing an online order, and we will let you know what is achievable.

All DX orders include free, insured shipping to anywhere in Australia. For more information about shipping option or shipping internationally, please book an appointment to speak with our team today.

Yes, we will contact you prior to shipment to confirm delivery details. We will also send you confirmation of dispatch along with a link to track your order.

No, we do not offer delivery services on Saturdays or Sundays, nor on public holidays.

Yes. When confirming your order, please state the intended address in the shipping address fields and leave a comment if you require any other special arrangements.

Yes, we can ship internationally. Please view our international shipping policy for more details.