Yes, definitely. This can be done easily on our website.
Since every diamond is purchased specifically for each customer, we do not stock diamonds for viewing. We do however, offer 360 degree videos of our diamonds on our website.
Yes. All of our diamonds over .30ct come with GIA Certificates and are laser inscribed for identification purposes.
No, all of our rings are specifically crafted to fit diamonds purchased from Diamond Exchange.
Yes. Please contact us at sales@diamondexchange.com.au or call 1300 929 888 and one of our consultants will look after you.
You certainly can. If you are unable to find your perfect ring among our Collections, we can make one specially for you. For further details please see Custom Design Rings.
No problem. All of our settings can be modified to accommodate any diamond shape. Just contact us at sales@diamondexchange.com.au or call 1300 929 888 and we will assist with your request.
Yes, we do. We offer one complimentary resizing for our standard ring styles, as long as your order is within 90 days of shipment. Custom, modified, and engraved rings are subject to resize fees. Outside of the 90 day complimentary resize period, rings can be resized for a fee when within our jeweller’s recommended sizing range. If you are not sure of your finger size, please refer to our Ring Sizing Guide or alternatively you can talk to one of our sales consultants by calling 1300 929 888.
No. There is a fee to resize engraved rings.
Yes. We will ship the ring back to the client anywhere in Australia for free.
No. There is a fee to resize modified designs.
No, we do not purchase diamonds and jewellery.
Diamond Exchange offers a 30 Day Return Policy which entitles you a full refund or exchange within 30 days of the shipment subject to our 30 Day Return Policy .
Yes, our pendants all come with a 45cm trace link chains adjustable to a 42cm length which will match the metal of your pendant.
Sure. We can modify any of our designs. All you have to do is contact us at customercare@diamondexchange.com.au or call 1300 929 888 and we will look after you.
Yes. All diamonds sold by Diamond Exchange are conflict free and ethically sourced, complying with The Kimberley Process, and we are proud members of the Jewellery Association of Australia.
Yes. Although we offer over 100,000 loose diamonds, if you cannot find what you are looking for, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.
Yes. If you would like to insure your item outside of your home & contents policy, we offer Q Report Insurance. Please visit our Insurance page for more details.
We do not buy, or exchange, diamonds purchased elsewhere.
While Diamond Exchange does not offer payment plans, we do offer the ability to place your order with a 50% deposit. Please note, final balance must be paid within 30 days of the initial deposit date.
If you are taking your purchase out of Australia within 60 days of purchase, you are entitled to claim the GST back.
Yes, and as an international customer, you will be exempt from paying our local Goods and Services Tax. Please contact us at customercare@diamondexchange.com.au or call 1300 929 888 to process your order and confirm shipping cost.
Shipments
Please allow up to 7 - 8 weeks for the delivery of your order. If you have a specific date you need your order delivered by, please contact us at customercare@diamondexchange.com.au or call 1300 929 888 and we will let you know if this is achievable.
Yes, we will contact you prior to shipment to confirm your delivery details. We will also send you confirmation of dispatch along with a link to track your order.
We offer excellent value for money by providing our diamonds at the lowest possible prices, therefore we are unable to reduce them. Our prices are typically 40% under those of traditional retail jewellers.
Diamond Exchange can hold your order for up to 30 days after the order has been received.
You can visit our showrooms in Sydney and Melbourne or you can contact us at customercare@diamondexchange.com.au or call 1300 929 888. We can guide you through the whole purchase process on our website making it as easy as possible.
No, we do not offer delivery services on Saturdays or Sundays.
Yes. When confirming your order, please state the intended address in the shipping address fields and leave a comment if you require any other special arrangements.
Yes, we can ship internationally. Please view our international shipping policy for more details.