Lifetime Guarantee

All of our diamond rings and jewellery pass through rigorous quality control checks to ensure they are of an exceptional standard. This is why we can offer a Lifetime Guarantee against manufacturing defects.

Should your purchase have a manufacturing fault, simply provide the documentation for your purchase and we will repair it at no charge, provided it has not been:

  • Damaged due to mishandling or inappropriate use (exposing ring to hard blows, rough work, heavy sporting activities, etc).

  • Altered, resized, engraved or repaired by any external parties other than Diamond Exchange.

  • Damaged caused by a failure to obtain repairs required to maintain the integrity of the item.

  • Damaged in any way as a result of normal everyday wear-and-tear.

If you would like to discuss our lifetime guarantee policy with one of our consultants, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.

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Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

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Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

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