All of our diamond rings and jewellery pass through rigorous quality control checks to ensure they are of an exceptional standard. This is why we can offer a Lifetime Guarantee against manufacturing defects.
Should your purchase have a manufacturing fault, simply provide the documentation for your purchase and we will repair it at no charge, provided it has not been:
- Damaged due to mishandling or inappropriate use (exposing ring to hard blows, rough work, heavy sporting activities, etc).
- Altered, resized, engraved or repaired by any external parties other than Diamond Exchange.
- Damaged caused by a failure to obtain repairs required to maintain the integrity of the item.
- Damaged in any way as a result of normal everyday wear-and-tear.
If you would like to discuss our lifetime guarantee policy with one of our consultants, please contact us at firstname.lastname@example.org or call 1300 929 888.