free lifetime warranty

Free Lifetime Warranty Policy

All of our diamond rings and jewellery pass through rigorous quality control checks to ensure they are of an exceptional standard. This is why we can offer a Lifetime Warranty against manufacturing defects.

Should your purchase have a manufacturing fault, simply provide the documentation for your purchase and we will replace or repair it at no charge, provided it has not been:

• Damaged due to mishandling or inappropriate use (exposing ring to hard blows, rough work, heavy sporting activities, etc).

• Altered, resized, engraved or repaired by any external parties other than Diamond Exchange.

• Damaged caused by a failure to obtain repairs required to maintain the integrity of the item.

• Damaged in any way as a result of normal everyday wear-and-tear.

If you would like to discuss this lifetime warranty policy with one of our consultants, please call us or email us.

the DX advantage

Not only do we offer better prices then jewellery retailers, we provide multiple channels, ease of purchase and expert advice, no matter how you shop with us.


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Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

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Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

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