Terms & Conditions

Your use of the Diamond Exchange website or Showrooms constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice.

30 Day Return Policy

To give you complete confidence, Diamond Exchange offers a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it to us for an exchange or full refund subject to the following terms:

  • The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.
  • The centre diamond must be within our recommended quality range - Colour: D-G, Clarity: VS1-SI1, Cut: Ideal to Excellent, Polish: Excellent (or EX to VG for fancy shapes), Symmetry: Excellent (or EX to VG for fancy shapes), Fluorescence: Nil.
  • The setting has not been customised.
  • The item is returned in its original condition with accompanying certificates.
  • This policy excludes wedding rings.

If you have any questions, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.

Copyright And Trademark

All contents are protected by Australian and international copyright laws. All software and other technology components of this Website are protected by Australian and international copyright. "Diamond Exchange" is a trademark or service mark of diamondxchange.com.au. Diamond Exchange reserves all of its rights with regard to this mark and any other Diamond Exchange trademarks or service marks appearing herein. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

Site Use

This site and its contents are provided solely for personal, non-commercial use and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, non-commercial use only. No right, title or interest in such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

Product Images

We have attempted to accurately depict the colours of the products offered on this site. However, because the colour you see is dependent on your computer monitor, we cannot guarantee that the colour you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.


We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in Australian dollars.


$100 Off Sign-up Promotion

Offer ends May 31 2020. Offer valid 12 months. Cannot be used in conjunction with any other offer. $5,000 minimum spend, online purchases only. Offer valid for your first purchase only.

Diamond Availability

All of the diamonds on our website are available at the time of our last diamond stock refresh which is always within the last 24 hours. On the rare occasion, a diamond which you select may have become unavailable within that time. If that occurs, Diamond Exchange will offer you a stone which is as good as or better than the stone you selected in all of the key characteristics, specifically: Colour, Clarity, Carat, Cut, Polish, Symmetry and Fluorescence. If we cannot find a suitable alternative, Diamond Exchange will process a refund within 24 hours of you requesting us to do so.

Links To Other Sites

Diamond Exchange makes no representations or warranties about any other website you may access through this website. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.


Unless specifically noted, this website, its content or the information available on or through it, is provided on an "as is" basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Diamond Exchange and its affiliates shall not be liable for any damages special, indirect or consequential of any kind related to your use of this site. Warranties and return rights concerning such products are governed by terms provided elsewhere in this site and by applicable law.

Choice Of Law

If any disputes arise between us regarding your use of this website, such disputes shall be resolved according to the laws of Australia.

User Communications

Any message you send to us via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Diamond Exchange, and Diamond Exchange shall not be limited in any way in its use, promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libellous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

Site Operator

Diamond Exchange in conjunction with its third-party service providers, operates this website.


This website has been granted authority to display the registered Trademark (Logo) of the National Council of Jewellery Valuers (NCJV). The NCJV accepts no responsibility whatsoever for any representations, express or implied, made by this entity or business and makes no representations about the quality of the products, services, activities and/or statements appearing on this website. The NCJV does not, by authorising the display of its logo, intend to make any statements and/or representations about, or endorse any entity and/or business or other website whether directly or indirectly.

The NCJV does not warrant or represent that the information on this website is free from errors or omissions or is up-to-date information.

Share the Love Competition Ts & Cs

Share the Love – Send in your best image of your Diamond Exchange piece. Entry to this competition is via the Diamond Exchange Instagram page, Facebook page or by emailing us your image. To be eligible you must be an Australian resident and over the age of 18. You must be a Diamond Exchange customer or own a Diamond Exchange piece, which will also be featured in your image. The competition will run from February 2nd, 2021 to midnight April 30 2021, and the competition winner will be drawn on May 1 2021. The winner will be notified via Instagram or Email, and the winning image will be published on our Instagram and Facebook pages on May 2nd, 2021. Users who enter via Instagram must be following @diamondexchange when winner is drawn. By entering the competition, you acknowledge that all images used to enter the competition may be used by Diamond Exchange for future marketing activities and you give permission for Diamond Exchange to do so.