Terms & Conditions

Your use of the Diamond Exchange website or Showrooms constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice.

30 Day Return Policy

To give you complete confidence, Diamond Exchange offers a 30 Day Return Policy. If for any reason you happen to be dissatisfied with your purchase, you can return it to us for an exchange or full refund subject to the following terms:

  • The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.
  • The centre diamond must be within our recommended quality range - Colour: D-G, Clarity: VS1-SI1, Cut: Ideal to Excellent, Polish: Excellent (or EX to VG for fancy shapes), Symmetry: Excellent (or EX to VG for fancy shapes), Fluorescence: Nil.
  • The setting has not been customised.
  • The item is returned in its original condition with accompanying certificates.
  • This policy excludes wedding rings.

If you have any questions, please contact us at customercare@diamondexchange.com.au or call 1300 929 888.

Copyright And Trademark


All contents are protected by Australian and international copyright laws. All software and other technology components of this Website are protected by Australian and international copyright. "Diamond Exchange" is a trademark or service mark of diamondxchange.com.au. Diamond Exchange reserves all of its rights with regard to this mark and any other Diamond Exchange trademarks or service marks appearing herein. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

Site Use


This site and its contents are provided solely for personal, non-commercial use and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, non-commercial use only. No right, title or interest in such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

Product Images


We have attempted to accurately depict the colours of the products offered on this site. However, because the colour you see is dependent on your computer monitor, we cannot guarantee that the colour you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

Pricing


We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in Australian dollars.

Promotions

25% Off Sale*

*Excludes ALL Loose Diamonds and Gift Cards

Prices as marked.

Not in conjunction with any other promotion or discount

Offer starts 5pm 11th of November 2021 AEDT and ends 11.59pm 18th of November 2021 AEDT. 

 


WIN A PAIR OF DIAMOND EARRINGS


ALL PURCHASES FROM SEPTEMBER 16 2021 TO OCTOBER 16 2021 RECEIVE AN ENTRY INTO THE DRAW. VOID WHERE PROHIBITED OR RESTRICTED BY LAW. BY ENTERING THIS CONTEST, ENTRANTS ACCEPT AND AGREE TO BE BOUND BY THESE OFFICIAL RULES.


ELIGIBILITY: This contest is open to anyone 18 years of age or older. Employees and their immediate families (spouses, parents, siblings, children and each of their respective spouses) of diamondexchange.com.au, and other participating sponsors and each of their respective parent companies, divisions, subsidiaries, affiliates dealers, distributors, manufacturers, and each of their advertising and promotion agencies (collectively, the "Releasees") are not eligible to enter or win. This contest is governed by Australian law and is subject to all federal, state and local laws. This Contest is void where prohibited or restricted by law, and is subject to all federal, state, and local laws and regulations. By submitting an entry, entrants agree to abide by these Official Rules and all applicable federal, state, and local laws and regulations that govern contests. If any provision of this Contest shall be deemed to violate any federal, state or municipal law, it shall be amended to conform to such law and all other provisions shall remain in full force and effect.


PRIZES AND ODDS: Winners will be randomly selected and announced on the day of the drawing from among all eligible entries received during the contest period. The randomly selected Winner shall receive one (1) item as advertised in the contest post diamondexchange.com.au will be responsible for shipping charges, but the winner will be responsible for all customs and/or import charges that may be applicable. Contest may be presented in multiple presentations and in other media.

All costs, taxes, fees, and expenses associated with any element of any prize not specifically addressed above are the sole responsibility of the respective winner. All federal, state and local taxes or any customs or import charges on prizes are the respective winner's responsibility. Some restrictions may apply. Prizes cannot be transferred, substituted or redeemed for cash.


Diamond Exchange and its officers, directors, employees, affiliates, related entities, partners, partnerships, principals, representatives, agents, licensees, successors and assigns (i) make no warranty, guarantee or representation of any kind concerning the prizes; and (ii) disclaim any implied warranty.


The Winner will be contacted via by the email address provided at checkout. If the prize winner fails to contact diamondexchange.com.au within 14 days of winner announcement, then eligibility is forfeit and diamondexchange.com.au makes no guarantee as to the availability Contest prize.


Prize Winner consents to the use of his/her name, photograph, likeness, biography, voice and/or video for advertising and promotional purposes, including online announcements, without additional compensation, except where prohibited by law. The odds of winning depend upon the number of eligible entries received. If, in the opinion of the Administrator, there is any suspected or actual evidence of electronic tampering with any portion of the contest, or if computer virus, bugs, unauthorised intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the contest, Diamond Exchange reserves the right at their sole discretion to disqualify any individual who tampers with the entry process and void any entries submitted fraudulently.


PARTICIPATION: By participating, entrants agree to be bound by these Official Rules. Sponsor reserves the right to disqualify persons found tampering with or otherwise abusing any aspect of the Contest as solely determined by Sponsor. In the event the Contest is compromised by a virus, authorised human intervention, tampering or other causes beyond the reasonable control of Sponsor which corrupts or impairs the administration, security, fairness or proper operation of the Contest, Sponsor reserves the right in its sole discretion to suspend, modify or terminate the Contest. Should the Contest be terminated prior to the stated expiration date, Sponsor reserves the right to award prizes based on the entries received before the termination date.


MAILING LIST:By entering the Contest, you consent to being placed on a mailing list for promotional and other materials for diamondexchange.com.au. You may unsubscribe at any time by clicking the link provided in any email you receive from diamondexchange.com.au

The prize consists of a 1 pair of 18ct white gold earrings featuring princess cut diamonds totalling 0.33ct in weight, valued at $2,000.


Diamond Availability


All of the diamonds on our website are available at the time of our last diamond stock refresh which is always within the last 24 hours. On the rare occasion, a diamond which you select may have become unavailable within that time. If that occurs, Diamond Exchange will offer you a stone which is as good as or better than the stone you selected in all of the key characteristics, specifically: Colour, Clarity, Carat, Cut, Polish, Symmetry and Fluorescence. If we cannot find a suitable alternative, Diamond Exchange will process a refund within 24 hours of you requesting us to do so.

Links To Other Sites


Diamond Exchange makes no representations or warranties about any other website you may access through this website. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.

Disclaimer


Unless specifically noted, this website, its content or the information available on or through it, is provided on an "as is" basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Diamond Exchange and its affiliates shall not be liable for any damages special, indirect or consequential of any kind related to your use of this site. Warranties and return rights concerning such products are governed by terms provided elsewhere in this site and by applicable law.

Choice Of Law


If any disputes arise between us regarding your use of this website, such disputes shall be resolved according to the laws of Australia.

User Communications


Any message you send to us via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Diamond Exchange, and Diamond Exchange shall not be limited in any way in its use, promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libellous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

Site Operator


Diamond Exchange in conjunction with its third-party service providers, operates this website.

NCJV Logo


This website has been granted authority to display the registered Trademark (Logo) of the National Council of Jewellery Valuers (NCJV). The NCJV accepts no responsibility whatsoever for any representations, express or implied, made by this entity or business and makes no representations about the quality of the products, services, activities and/or statements appearing on this website. The NCJV does not, by authorising the display of its logo, intend to make any statements and/or representations about, or endorse any entity and/or business or other website whether directly or indirectly.

The NCJV does not warrant or represent that the information on this website is free from errors or omissions or is up-to-date information.

Make an appointment

Melbourne Showroom

Level 4, 267 Collins St, Melbourne VIC 3000

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Sydney Showroom

Level 5, 387 George St, Sydney NSW 2000

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